Thoughts on AI, the experience economy, and building the future of travel operations.
One of our team spent a week shadowing a golf tour operator. What we learned about the $1 trillion experience economy — and why it's still running on spreadsheets.
Read more"You could have picked something easier." Why we chose the hardest vertical first, and what it's teaching us about building AI for complex experiences.
Read moreThe email that changed how we thought about the problem. How one operator won a $48,000 deal by responding in 4 hours instead of 4 days.
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